Knead: the only enterprise ecommerce platform you need
Open your B2B business up to frictionless systems, smart automation, and high-level security
To control and manage the end-to-end buying experience, you need to be able to influence the process at every point, from quote to order and from payment to delivery.
But if there are multiple systems where that work is happening it means silos of information, task duplication, and increased risk of errors. But not with Knead.
The Knead platform connects with common business systems like Zendesk, ServiceNow, and Xero. It provides a single overarching view of every order, from start to finish.
An enterprise ecommerce platform made the way businesses buy
An unrivalled understanding of B2B ecommerce has empowered our team to build a platform designed the way businesses buy.
Because we understand how they do it, we give you the tools to easily facilitate it. And while the platform works well out of the box, our experience allows us to identify any points at which friction is entering into your system. Automated workflows, defined business rules and systems integrations then ensure every transaction can be completed successfully with a minimum of effort.
SYSTEMS
Deliver a flawless experience
Take the hassle out of ecommerce with systems specifically designed to streamline it.
Single customer view
Remove the pain of managing buyer information with a synchronised system that manages all the data for you, across multiple locations.
Simplified catalogue management
Enjoy a powerful catalogue experience with attribute-based searching and filtering, and multi-format exports and imports.
Complete omnichannel experience
Simplify the buyer experience with full channel flexibility and seamless data transfers to multiple frontend systems.
AUTOMATION
Let Knead do the heavy lifting
Unlock a frictionless experience for customers and employees with Knead at the heart of your network.
Fully integrated workflows
Reduce complexity and cost with highly configurable workflows that reach the right people and systems for orders, fulfilment, and management.
Frictionless integration
Ensure a consistent flow of information using integrated systems that together create a painless buyer and fulfiller experience
View like a customer
Empower your admin team with full platform oversight, making testing easier and post-change issue management more proactive.
SECURITY
Maintain top-notch security
Enforce a secure, consistent, and reliable level of platform protection without lifting a finger.
Single sign on
Enjoy simplified access to a centralised platform with the option to sign in with Microsoft credentials.
User record management
Experience a total overview of your user record, custom access restrictions, filtered searches, and bulk import/export capabilities.
Owned customer records
Give your customers total peace of mind that the minimal data collected will always stay where it belongs.
CAPABILITIES
Bidirectional communications
Reduce data delays and maintain open channels.
Fully omnichannel frontend
Simplify the experience with full channel flexibility.
Integrated workflows
Reduce complexity and cost with configurable automation.
Custom dashboards
Empower admin staff by only displaying the metrics that matter.
Custom reports
Export entire datasets or connect to your preferred BI platform.
Management by exception
Schedule reporting at frequencies or trigger points.
Easily integrated
Tap into full-function API to drive your entire system.
Role-based access
Attribute platform access based on role segments.
Highly secure
Information security management system aligned with ISO 27001.
Clients
Big names that sell, fulfil and satisfy with Knead
Knead-to-know insights
Explore our store of rich resources.
