Our Summer 2022 release just shipped, and it’s our biggest yet. Although we release updates (you know, the standard “bug and performance fixes”) constantly throughout the year, our seasonal releases tend to be where all the big stuff drops. And because of the size, we took a little longer to make sure things were just …
Now that we’ve completed our rebrand to Knead, here’s how we arrived at the name and why we’re different. What’s in a name? Literally, to knead is to combine ingredients, to build connections, and to create something that grows. Just like taking flour, yeast and water, kneading it together to make dough which then grows …
Without getting too political, let’s talk government. Well, government suppliers. Specifically, how countless government departments are getting tremendous benefit from using Knead for procurement. There are over 2 million public sector employees in Australia, and when you consider that every one of those employees need things in order to do their jobs, that’s a lot …
To welcome Spring 2021, we are thrilled to share our quarterly roadmap and the awesome new product features which we’ve been working on. Back in July, we ran our first ever customer satisfaction survey and we were delighted to receive some amazing customer reviews, but also some valuable feedback. This feedback has been incorporated into …
Coopetition – the philosophy that groups can and should help and cooperate with each other, even as they compete – is not a new concept. The earliest examples date back as far as 1913 where the Sealshipt Oyster Company organised a standardised approach to shucking, shipping and retailing oysters with around a hundred independent oyster dealers. …
Just in case you missed it, online ordering is soaring – particularly B2B ordering. A recent Wunderman Thompson survey showed that nearly 50% of B2B purchases are now made online, a staggering increase on the single digits of yesteryear. However, in that same survey, respondents were still not happy with the state of current B2B …
So you’re a B2B supplier, who has recognised that customer experience matters, online ordering is the way of the future and automation is key? Here’s the Knead supplier onboarding process from start to finish. It’s just 4 steps to transform your existing process into a B2B ecommerce wonderland. Site name and branding It all starts …
We have to admit something – we’re a bit in love with DocuSign here at Devicedesk. And it’s not because we get kickbacks via some scheme. DocuSign is close to our hearts because it helped us win our very first customer project and it was the first platform we fully integrated with. We also use …
How we use DocuSign to automate the sales process Read More »
Sometimes, it’s the little things that make the most impact. In the B2B world, business relationships begin at a personal level, and that’s understandable as we all know; people buy from people. But once the relationship has been established, the focus quickly turns to operations, that is; ordering, fulfillment and delivery. With an increasingly “on-demand” world …
OMG! Customers can find out the status of an order without asking Read More »
Age of quotes in days Strike rate of quotes accepted vs. requested
