Author name: Greg Rudakov

Sometimes, it’s the little things that make the most impact. In the B2B world, business relationships begin at a personal level, and that’s understandable as we all know; people buy from people. But once the relationship has been established, the focus quickly turns to operations, that is; ordering, fulfillment and delivery. With an increasingly “on-demand” world …

OMG! Customers can find out the status of an order without asking Read More »

Keeping electronic end-to-end. Electronic signing tools like Docusign. PSA (professional services automation) NetSuite or Xero integration. Inventory systems.

As the old cliché says, sometimes the best defence is a great offence. The same rules we use for personal relationships are just as applicable to business relationships. Because at the end of the day, we are all human. We want to be valued, noticed, and respected. And above all, we want to be heard. …

Signals that you might lose a customer, and what you can do to retain them Read More »

Most sales compensation is linked to closing deals; and the bigger the better. In an ideal world, the sales team are spending as much time hunting as they are closing. However the reality is that most of a salesperson’s time is spent on anything but hunting and closing the big deals; there is also the …

How to eliminate menial tasks and motivate your sales team Read More »